LIST: Phenominal thinkers about business and customer success

"If I have seen further than others, it is by standing on the shoulders of giants."

- Sir Isaac Newton

While we don't claim that a perfect customer experience is akin to discovering gravity, we do want to acknowledge and honor some of the thinkers and scientists, philosophers and leaders who have helped us to form our vision of business and customer success.

And if you've got a suggestion, please don't hesitate to make it ... we're always up for a good read!


The Service Profit Chain
By James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger