LIST: Phenominal thinkers about business and customer success

"If I have seen further than others, it is by standing on the shoulders of giants."

- Sir Isaac Newton

While we don't claim that a perfect customer experience is akin to discovering gravity, we do want to acknowledge and honor some of the thinkers and scientists, philosophers and leaders who have helped us to form our vision of business and customer success.

And if you've got a suggestion, please don't hesitate to make it ... we're always up for a good read!

 

 
The Service Profit Chain
By James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
 
 
 
 

WHITEPAPER: Using data to help your customers "level-up"

You want to do more than sell products and services to your customers.  You want to be more than "just a vendor".  You want to help your customers make their world a better place.  In this briefing we define the four keys to building a partnership with your customers and then we show you how to use data to help each and every customer level-up.