"If I have seen further than others, it is by standing on the shoulders of giants."
- Sir Isaac Newton
While we don't claim that a perfect customer experience is akin to discovering gravity, we do want to acknowledge and honor some of the thinkers and scientists, philosophers and leaders who have helped us to form our vision of business and customer success.
And if you've got a suggestion, please don't hesitate to make it ... we're always up for a good read!
The best predictor of business success is customer loyalty.
The best predictor of customer loyalty is employee engagement.
Check out or brief video on how to use analytics to predict regrettable employee exits.
The goal is to help your customers become ROCKSTARS in their day-to-day lives. That only happens when you have a repeatable process to create and execute a strategy that ensures your customers consider you as their partner, not just another vendor. In this ★ infographic ★, we show the four steps to successful account planning and provide a framework for effectively executing against that plan.
You want to do more than sell products and services to your customers. You want to be more than "just a vendor". You want to help your customers make their world a better place. In this briefing we define the four keys to building a partnership with your customers and then we show you how to use data to help each and every customer level-up.